Refund Policy
Refund Statement
Last Updated: September 16, 2026
Welcome to GoMingle. We are committed to helping you collect, share and preserve the moments that matter. Before making a purchase, please take a moment to read and understand our Refund Policy. This policy explains when refunds may be considered and the responsibilities of customers when purchasing GoMingle plans, packages or services.
1. No Refunds for Processed Payments
1.1 Once a payment has been successfully processed, GoMingle generally does not offer refunds. This includes, but is not limited to:
1.1.a No longer needing or using the service.
1.1.b Changes to or cancellation of an event.
1.1.c Purchasing the wrong plan or package.
1.1.d Failure to use the service after purchase.
1.1.e Dissatisfaction with the service after payment.
1.1.f Duplicate purchases made by the customer.
1.1.g Failure to cancel a recurring subscription before the renewal date.
1.2 All payments are considered final and non-transferable once processed.
1.3 By making a purchase, you acknowledge and accept that you have reviewed the selected GoMingle plan or package and agree to this Refund Policy.
2. Recurring Subscriptions
2.1 If you have an active GoMingle subscription and wish to cancel it, you must email [email protected] with your cancellation request.
2.2 GoMingle will respond to your cancellation request within 1 business day. Please note that cancellation requests may take additional time to process.
2.3 To avoid being charged for your next billing period, you must submit your cancellation request sufficiently in advance of your next scheduled billing date to allow time for the request to be processed. Submitting a cancellation request shortly before your billing date does not guarantee that the subscription will be cancelled before the next charge.
2.4 Once your cancellation has been processed, no further subscription payments will be charged. You will generally retain access to the applicable subscription features until the end of your current paid billing period.
2.5 It is the customer's responsibility to submit their cancellation request in sufficient time before the next billing date. GoMingle is not responsible for charges incurred where a cancellation request was submitted too close to the renewal date to be processed in time.
3. Billing Errors and Duplicate Charges
3.1 Refunds may be considered in cases where a genuine technical billing error has occurred. This may include:
3.1.a Being charged more than once for the same purchase due to a GoMingle or payment-processing error.
3.1.b A technical error resulting in an incorrect charge.
3.2 If you believe you have experienced a billing error, please contact our support team within 7 days of the transaction at [email protected].
3.3 Each request will be reviewed individually. Where a refund is approved, it will generally be issued to the original payment method.
4. Event Cancellations
4.1 If an event is cancelled or postponed after a GoMingle purchase has been made, the purchase remains subject to this Refund Policy.
4.2 GoMingle does not guarantee refunds due to changes in event plans, venue cancellations, postponements or other circumstances outside of GoMingle's control.
4.3 Where appropriate, GoMingle may, at its discretion, offer an alternative solution.
5. Policy Agreement
5.1 By purchasing a GoMingle plan, package or subscription, you acknowledge that you have read, understood and agreed to this Refund Policy.
5.2 We encourage you to carefully review your selected plan or package before completing your purchase and to contact us if you have any questions beforehand.
6. Changes to This Refund Policy
6.1 We may update this Refund Policy from time to time to reflect changes to GoMingle, our practices or applicable legal requirements.
6.2 When we make significant changes, we may notify users through the website, platform, email or other appropriate means.
6.3 The updated Refund Policy will be published on this page with a revised Last Updated date, and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
7. Contact Us
If you have any questions, concerns or requests regarding this Refund Policy or for a refund, please contact us:
Email: [email protected]
Website: GoMingle.co.za/contact-us
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